Shipping policy
This policy provides a clear overview of our shipping procedures, timelines, and terms. Please read it carefully before placing your order with FurnitureMe.
This shipping policy is valid for the following countries:
United Kingdom
Shipping Cost:
Free Shipping
Estimated Delivery Time:
-
Handling Time: 1–3 business days (Mon–Fri)
- Transit Time: 3–7 business days (Mon–Fri)
- Order Cut-off Time: 5:00 PM (BST)
Tracking Information
After your order has been dispatched, we’ll send you a Shipment Confirmation email containing your unique tracking number(s). Tracking details typically activate within 24 hours, allowing you to follow your order’s progress and delivery status in real time.
We use the following shipping companies:
- Royal Mail
- DPD
- Evri
- Parcelforce
Disclaimer in Case of Wrong Address:
It is the buyer’s responsibility to ensure that the delivery address entered during checkout is accurate and complete. Once an order has been placed, we begin processing it immediately, and address changes may not be possible.
Incorrect Address:
Please verify your shipping address carefully before submitting your order.
FurnitureMe is not responsible for orders that cannot be delivered due to an incorrect or incomplete address.
If an order is returned to us because of an incorrect address, we will issue a refund for the order amount (excluding shipping fees), and you may place a new order with the correct details.
Address Change:
If your order has not yet been dispatched, you can request an address change by contacting our support team at support@furnitureme.co.uk. Once your order has been shipped, we cannot guarantee any address modifications.
For Further Assistance:
Business Name: FurnitureMe
Phone: +44 2381680272
Email: support@furnitureme.co.uk
Address: 25 Bugle St, Southampton SO14 2AL, UK
Customer Service Opening Hours: Monday to Sunday - 9:00 AM – 9:00 PM (BST)
Response Time: We aim to respond within 1 business day.